Our return policy is designed to protect your investment in quality hardwood furniture.
Because our furniture is handcrafted to exacting standards, we stand behind every piece we deliver. This policy outlines the terms under which you may return, exchange, or seek adjustment on orders. Since each item is custom-made in our workshop, returns and exchanges require careful consideration of timeline, condition, and specific circumstances. This guide walks you through the process, common questions, and what to expect at each stage.
Custom furniture has a 14-day return window from delivery date. During this period, you may request a return or exchange if the piece does not meet your expectations or does not fit your space as anticipated. After 14 days, returns become more limited; we can discuss alternatives like store credit or adjustment services, but refunds are generally not available for items outside this window.
The piece should be in resalable condition—free from major damage, excessive wear, or staining. Minor imperfections that occurred during normal inspection or unpacking are acceptable. However, pieces that show signs of actual use, have been assembled in a way that modified the structure, or have been placed in the home in ways that have affected their condition may not qualify for return. Contact us with photos if you're unsure whether your situation qualifies.
Return shipping costs depend on the reason for return. If the furniture arrived damaged or does not match the specifications you ordered, we cover return shipping. If you're returning the piece due to a change of mind or because it doesn't suit your space, shipping costs are typically your responsibility. White-glove delivery charges and installation fees are non-refundable once the piece has been placed in your home.
Many cosmetic and functional adjustments can be made after delivery. Finishes can be touched up, hardware can be adjusted or replaced, and structural modifications may be possible depending on the piece. Reach out within the first 30 days to discuss adjustment options. Some adjustments carry additional fees; others may be covered depending on the nature of the issue.
Our returns and exchanges process is straightforward, but it does require some back-and-forth communication to ensure we understand your concern and can offer the best solution. Refund amounts are calculated based on the purchase price minus any custom work, materials, or labor that cannot be recovered. If you choose an exchange, the new piece must be similar in value; if it exceeds the original purchase price, you'll be invoiced for the difference. All returns must be initiated by contacting our team directly—there are no automated return processes for custom furniture.
Once we receive your return request, we'll ask for photos and a detailed description of why you wish to return the piece. Based on your response, we'll either approve the return immediately or discuss alternatives like adjustment, store credit, or exchange options. Approved returns are shipped back to our workshop at no cost to you (if the return qualifies), and we'll process your refund within 30 days of receiving and inspecting the returned piece.
Exchanges typically take 4 to 8 weeks from the date we receive your request, as the new piece will be custom-made to your specifications. During this time, we can store your original furniture at no charge, or it can be picked up by your preferred shipping provider. Exchanges for pieces in stock may be faster; we'll confirm the timeline when you reach out.